Cookies policy

The purpose of this Cookie Policy is to help you understand how the RECLAMADATOS, S.L. platform (hereinafter, "reclamadatos") uses cookies or similar technologies. (hereinafter, "reclamadatos") uses cookies or similar technologies.

What are cookies?

Reclamadatos uses cookies and/or similar technologies that store and retrieve information when you browse. In general, these technologies can serve a variety of purposes, such as, for example, recognising you as a user or customising the way content is displayed (i.e. language). The specific uses we make of these technologies are described below.

Cookies may be "first-party" cookies, i.e. cookies that are sent to your computer from a domain or computer managed by reclamadatos; or they may be "third-party" cookies, i.e. cookies that are sent to your computer from a computer or domain that is managed by another entity.

They can also be "session" cookies, meaning that they expire when you leave reclamadatos, or "persistent" cookies, which remain stored on your computer for a longer period of time, ranging from a few minutes to several years.

Type Cookie Issuer Expiration Purpose
Technical acceptCookies reclamadatos Duration 12 months Allows you to remember your preferences about the use of cookies on reclamadatos.
Technical G_ENABLED_IDPS Google Unlimited duration Allows you to sign in with your Google account (Google Single Sign On). More information
Technical _cfduid Cloudflare 1 month Allows you to identify trusted web traffic. It does not correspond to any user id in reclamadatos, nor does it store any personal data. More information
Preferences ssupp.vid SmartSupp 6 months Allows you to activate the chatbot in case you request assistance via the chat button, assigning you a random ID number. More information
Preferences ssupp.visits SmartSupp 6 months Allows you to be assisted through the chatbot in case you request assistance, by measuring the sections of dataguardian you visit. More information
Own analysis _pk_id reclamadatos 13 months Allows to check if it is the first time you visit reclamadatos or if you are a regular user, through a random identification. More information
Own analysis _pk_ses reclamadatos 30 minutes Allows you to measure the sections of reclamadatos you have visited. More information

We use first-party analytics cookies (Piwik/Matomo), which process aggregate data about your browsing on reclamadatos, with a strictly statistical purpose to measure the effectiveness and efficiency of the platform through the following information:

  • IP address (with 2 bytes masked).
  • Location: country, region, city, approximate latitude and longitude (Geolocation).
  • Date and time of the request (site visit).
  • Title of the claim section you are browsing (Page title).
  • URL of the claim section you are browsing (Page URL).
  • URL of the claimdata section you visited before the current one (Referrer URL).
  • Screen resolution of your device.
  • Time according to your time zone.
  • Claim data files you clicked on and downloaded (Download).
  • Links to an external domain you clicked on (Outlink).
  • Page generation time (the time it takes for the different sections of claims data to be generated by the web server and then downloaded by the visitor: page speed).
  • Primary language of the browser being used (Accept-Language header).
  • Browser version, browser plug-ins (PDF, Flash, Java,...).
  • Operating system version, device identifier (User-Agent header).
  • Language of the visited complaint section.

Piwik/Matomo's analytical cookies have been analysed by the French data protection agency (CNIL), which has considered that they they can benefit from the exemption from requesting consent. if they are configured in such a way that they meet the necessary conditions so as not to pose a risk to your privacy.

How can I change my cookie settings?

You can refuse the use of Piwik/Matomo analytics cookies by using the opt-out mechanism below (to remember your choice, we use a cookie that only records your choice to accept or reject cookies):

If you choose to block the installation of technical or preference cookies in your browser, you may not be able to access certain sections of reclamadatos and/or use some of the services we offer. If you decide to delete all cookies, any preferences you may have selected will be lost. The main web browsers allow you to configure the installation or blocking of cookies:

To find information related to other browsers, please visit the developer's website.


This Policy may be updated periodically to reflect changes in the use of cookies or similar technologies. Last updated: 18 May 2020.

Do you have questions? Check our frequently asked questions or contact with us.